Return Policy

Return & Refund Policy

Effective Date: July 17, 2025

Returns & Refunds — Zero To Secure™

We want you to feel confident in protecting your crypto. If something’s not right with your order, we’ll make it right.

Return Window

You have 30 days from the date of delivery to request a return for eligible items.

Eligible Items

Returns are accepted for:

  • Unused and unmodified items
  • Items in original condition with all parts/accessories
  • Items that have not been engraved or marked

Non-Returnable Items (Final Sale)

For your security and ours, we cannot accept returns for:

  • Engraved or customized items (including seed plates with markings)
  • Digital downloads and guides
  • Opened engraving tools
  • Items marked “Final Sale” at checkout

Return Process

  1. Request: Log in to your account or email us at zerotosecureofficial@gmail.com
  2. Select Items: Let us know what you’d like to return and why
  3. Get a Label: We’ll send you a prepaid return shipping label (if eligible)
  4. Pack Securely: Return items in original packaging
  5. Track It: We’ll send tracking updates and confirm once processed

Return Shipping & Refunds

  • Free return labels for approved returns
  • 3–5 business days processing time after we receive the item
  • Refunds issued to your original payment method within 5–10 business days

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.

Damaged or Defective Items

If your item arrived damaged or not working as expected, contact us within 7 days of delivery. We’ll send a replacement or issue a full refund.

Please include:

  • Photos of the damage
  • Your order number

International Returns

Return shipping for international orders is the customer’s responsibility unless the item arrived damaged or defective. Customs duties are non-refundable.

📬 Questions?

Reach out anytime:

🔁 Restocking Fee

Returns for eligible, unused products may be subject to a 10% restocking fee to cover inspection, repackaging, and processing costs.

This fee does not apply to:

  • Damaged or defective items
  • Orders canceled before shipping
  • Mistakes caused by our team