Frequently Asked Questions
📦 Product & Setup
Zero To Secure™ is a premium crypto cold storage solution designed to protect your digital assets for the long term. We provide high-grade stainless steel kits that allow you to securely engrave and store your seed phrases offline, protecting them from physical damage, digital threats, and ensuring they remain accessible only to you.
Each Zero To Secure™ kit includes premium 304-grade stainless steel plates designed to store your 12 or 24-word seed phrase, a precision engraving tool, a storage case, and comprehensive setup instructions. The plates are pre-formatted with numbered spaces for each word, making the setup process straightforward and error-proof.
Not at all. We've designed the process to be simple and accessible for everyone, regardless of technical experience. The included engraving tool works with minimal pressure, and our plates feature clear numbering and spacing. Most customers complete their setup in under 30 minutes, following our step-by-step guide that ensures accuracy.
Paper deteriorates quickly and is vulnerable to water damage, fire, and fading over time. Engraving your seed phrase on stainless steel creates a permanent record that can withstand extreme conditions including fire up to 1400°C, water immersion, and decades of storage without degradation. Unlike paper or digital storage, properly engraved steel plates provide true generational security.
Our plates are designed for permanent, one-time engraving to ensure maximum security. Once engraved, the marks cannot be easily removed without visible evidence of tampering. For security best practices, we recommend using a fresh plate if you need to store a new seed phrase rather than attempting to reuse an existing one.
🔐 Security & Materials
Offline cold storage is the gold standard for crypto security because it keeps your recovery seed phrase completely disconnected from the internet, eliminating the risk of remote hacking, malware, and phishing attacks. By storing your seed phrase physically on steel rather than digitally, you remove the most common attack vectors that lead to stolen funds, while also protecting against hardware wallet failures or loss.
304-grade stainless steel is specifically chosen for its exceptional durability and corrosion resistance. This marine-grade material contains chromium and nickel, allowing it to withstand extreme temperatures up to 1400°C (2550°F), resist rust even in saltwater environments, and maintain structural integrity for decades. Unlike cheaper metals that can corrode or degrade, our 304-grade steel ensures your seed phrase remains legible and intact for generations.
Yes, our stainless steel plates are both fireproof and waterproof. They can withstand temperatures up to 1400°C (2550°F), far exceeding typical house fire temperatures of 600-800°C. The plates are completely impervious to water damage and can be submerged indefinitely without degradation or corrosion. This resilience ensures your seed phrase survives virtually any environmental disaster.
Yes, our plates are designed to show clear evidence if someone attempts to alter or remove the engraved information. Once a character is engraved into the steel, any attempt to change it will leave visible marks and inconsistencies. This tamper-evident feature provides an additional layer of security, alerting you if someone has tried to access or modify your seed phrase.
Absolutely not. We ship blank plates with the engraving tool directly to you. You perform the engraving process yourself in the privacy of your own home. We never ask for, see, or store your seed phrase at any point in the process, maintaining complete zero-knowledge security principles throughout.
💡 Compatibility & Use
Yes, our storage solution is universal and works with any wallet that uses a standard BIP39 seed phrase, including Ledger, Trezor, MetaMask, Trust Wallet, and virtually all major cryptocurrency wallets. The 12 or 24-word recovery phrases used by these wallets can all be securely stored on our steel plates, regardless of which cryptocurrencies you hold.
Each kit is designed to store one complete seed phrase (either 12 or 24 words). For security best practices, we recommend using separate kits for different wallets to maintain isolation between your crypto assets. However, if you're storing backup copies of the same seed phrase, a single kit with multiple plates can be used to create redundant backups in different locations.
Yes, our premium kits include dedicated space for storing an optional passphrase (sometimes called a "25th word"). This additional security layer can be engraved alongside your main seed phrase. For maximum security, we recommend storing your passphrase separately from your main seed phrase, and our instructions include best practices for managing this additional security element.
🚚 Shipping & Returns
We ship worldwide to over 180 countries. All orders are shipped in discreet packaging with no branding or indication of the contents to maintain privacy and security. International orders may be subject to customs duties or import taxes depending on your country's regulations.
Domestic orders within the US typically arrive within 3-5 business days. International shipping times vary by destination, generally taking 7-14 business days. All orders include tracking information so you can monitor your package's journey. Express shipping options are available at checkout for those who need their kit more urgently.
We offer a 30-day risk-free return policy on unused kits in their original packaging. Because of the security-sensitive nature of the product, opened or engraved items cannot be returned. If your product arrives damaged or defective, we’ll replace it at no cost.
Yes, all Zero To Secure™ products come with a lifetime warranty against manufacturing defects. Our stainless steel plates are designed to last for generations, and we stand behind their quality. If you ever experience issues with material quality or craftsmanship, we'll replace your product free of charge. This warranty excludes damage from improper use or intentional modification.
✉️ Still Have Questions?
Need help? Reach out to us at zerotosecureofficial@gmail.com — we're happy to assist.